Dedicated to sharing ideas, resources, and non-traditional thoughts given in the spirit of providing information to contribute to those seeking personal and professional transformation.
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Dedicated to sharing ideas, resources, and non-traditional thoughts given in the spirit of providing information to contribute to those seeking personal and professional transformation. |
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Conferences and Events
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The Free Stuff
If there was a job for a
"professional conference attendee" I would be the first in line. This
month I went to one of my favorite events, the National Speakers
Association Conference and Expo. The educational opportunity was
beyond description. Every single session was loaded with
phenomenal information and material that will contribute to changing my
life personally and professionally. The speakers were so
engaging that they could be speaking on one topic and three to four
different ideas would come to mind. I filled an entire spiral
notebook from cover to cover with notes. Simon T. Bailey was one
of the excellent speakers who presented. You may enjoy his CD and
Book on "Brilliant
Service is the Bottom Line." I got to thinking - what
was it about this experience that was so incredible? The answer is the "Quest
for Knowledge". The hunger and passion to learn is a driving
force to realize personal growth and find success. When
knowledge is presented in a manner that is most conducive for your
individual learning style the experience becomes more effective and
rewarding. You can realize achievement and personal
fulfillment at different levels under these circumstances. I love listening to
an engaging speaker. It is incredibly stimulating. I also love to
read. Combining two learning styles; 1) watching (visual) an engaging
speaker's body motion, facial expressions and 2) hearing (auditory)
their words and voice intonation combined together make a perfect
learning environment for me. It is helpful to be sitting with
others during these discussions because then you have someone who is
hearing the same information to review the ideas with. It is valuable to understand
your best learning style. In the quest for knowledge, having the
information delivered in the manner that is right for you will ensure a
greater experience and higher data retention. There are
four dimensions to learning; perception, input, processing, and
understanding. Visit this site to understand
How to Figure Out Your Learning Style. Woody Allen tells us that
“80% of success is showing up”. Success is not just showing up but
showing up ready to learn, being fully present and engaged. The environment is key
to your learning success also. For instance, it is hard for me to attend
large venues because it is uncomfortable to be around lots of people at
once. Too much distraction and noise makes it hard to focus. I'm
very introverted so I often look for private areas to re-energize when
there are big crowds.
When people are talking in a theatre during a movie I want to scream at
them to stop talking. I get distracted and therefore am no longer fully
engaged in the movie. In your quest for knowledge
we invite you to attend our events that have been designed
to be small, intimate and offer an environment to comfortably
meet others and form deeper relationships, while addressing
different learning styles. When you come to any event we produce, we want
you to fill pages with notes, form
relationships with people who will contribute to your future success
and have a memorable experience that will
change your life personally and professionally forever. The NSA events have been
powerful learning and influential experiences for me. The
inspiration from these events is one of the reasons why we have been
able to deliver our own conferences that rival other similar events
inside and outside our industry. The speakers connect with and
engage the audience, are experts in their field, and the environment is
conducive to learning. These resources are very
useful for looking at learning styles, and stimulating the mind further.
I think you will find the sites useful to visit. (Excellent article)
Hacking Knowledge: 77 Ways to Learn Faster, Deeper, and Better
oedb.org/library/college-basics/hacking-knowledge Critical Thinking -
en.wikipedia.org/wiki/Critical_thinking (Got this one from Gary
Lemke from
CRMAdvocate) You can take the
There is no substitute for knowing people in your
industry or in your market. These people will become your resource and
you will become theirs. Active networking furthers your ability to
succeed in your quest for knowledge.
I hope you
found this issue of eSharings enjoyable and useful. May you discover
your own learning style and actively engage in your quest for knowledge.
Warmly,
Ivy Meadors Office: 425-398-9292
P.S. At the bottom of this newsletter is a series of quotes on learning. Introducing Pathworks, the first f ree help desk solution on Web 2.0.
To give Pathworks a try, go to www.pathworkssoftware.com/helpdesk .
Be
sure to tell them you heard about the product in eSharings.
Complimentary Tele-seminar with Eric Rabinowitz August 7th, 2007 "Why You Need Service Level Management"
CSSPC Speaker Highlight: Lou Hunnebeck (top)
Lou Hunnebeck, Third Sky, Inc. Communications and training are the keys to succeeding at ITSM programs – everybody says so. The problem is no one explains how to actually do it. This session will provide the details you’ve missed. We will begin with an overview of best practices for communications and training and then we’ll discuss the specific elements to include in your plan to make it comprehensive and effective. While the principles discussed in this session specifically reference ITSM programs, they are widely applicable to any improvement initiative. Participants in this session will:
Take Away: Participants will leave with sample templates for key components of an effective communications plan. Meet the Speaker: An IT Service Manager with over 20 years of experience in service industries, Ms. Hunnebeck is currently Third Sky Inc.’s VP of ITSM Vision & Strategy. Ms. Hunnebeck’s passion for improving how we do what we do has led her to IT Service Management from a background of process consulting, training and Help Desk/Service Management systems consulting. Ms. Hunnebeck has led global teams in best practice and methodology design and her theatre background makes her a dynamic speaker and instructor.
The 9th Annual Signature Customer Service and Support Professionals Conference a.k.a. Help Desk Professionals Conference and Expo ATTENTION: Contact center, customer service, call center, service desk and help desk professionals – do you want to be a part of a professional community that receives outstanding educational opportunities year after year, advances your leadership skills and provides tons of opportunities to network with your peers in a small and intimate setting? Then you cannot afford to miss this conference. Join us at the event that keeps on delivering even after it's over.
Where: Speakers:
(top) Director of Member Care for Classmates.com in Renton, WashingtonThe Director of Member Care achieves success by ensuring leadership, profitability, quality, customer satisfaction, process optimization relative to all points of the customer-facing interaction and customer retention. This position exists to ensure Classmates delivers effective first-rate proactive customer service and a high degree of customer satisfaction. The position is responsible to staff, lead, hire/fire, schedule, model, motivate, budget, forecast, develop, analyze and organize so that customer, employees and key company stakeholders’ needs and wants are met. Details: jobs-untd.icims.com/untd_jobs/jobs/candidate/job.jsp?jobid=3318&mode=view Contact Betty Franks, Sr. Manager, Member Education & Advocacy at betty.franks@classmates.com and tell her you read about the position in eSharings.Recruiters: Do not contact. Only qualified candidates need apply.
Customer Service Center Manager for Coinstar in Bellevue, WA The Customer Service Center Manager leads a team of 24 agents in an inbound contact center located in Bellevue. We are open 7 days a week, 5am – 9pm. The customers are both store partners who need help fixing our machines and end-users who have questions on how to process their coins, our fees, programs etc. We also handle calls for the entertainment vending part of our business. It’s a great opportunity for someone who wants to make their mark in developing traditional call center processes for the group. Qualified people should contact Erin Daly, Sr. Recruiter at 425.943.8125. Be sure they mention that they saw the listing on eSharings. Recruiters: Do not contact. Only qualified candidates need apply.
IT Service Desk Technician at the Port of Seattle ESSENTIAL FUNCTIONS: Partner with a team of service desk technicians to monitor services. Provide initial incident support with a goal of 80% of calls resolved on first contact. Perform some first-level fix work, such as restarting services and rebooting unresponsive user PCs. Open and process trouble tickets, send email updates, contact end users, and transfer tickets to second-level support teams around the Port. Monitor incident alerts from various points. Provide first-level call support for PC and server-based system issues. Receive and respond to all customer inquiries leading to a service request or incident trouble ticket. Report any and all unresolved customer issues immediately to the service desk lead. KNOWLEDGE, SKILLS, ABILITIES, OTHER WORK CHARACTERISTICS: Must have working knowledge of corporate application systems. Experience with ticketing tools and desktop operating systems, including Windows XP and 2000. Strong communication, problem solving, and organization skills. The ability to identify and resolve questions independently, as well as in a team environment. Demonstrated ability in delivering high level customer service. For more information and to apply, please see http://www.portseattle.org/about/employment/currentopenings.shtml. The first company in the Service and Support Industry to bring a conference to your place.
"Conference on the Road" "Summit at Your Place" "Retreat Onsite"
Ivor Meadors (yes, this is my brother) and Lisa Prendergast, on our team at High Tech High Touch Solutions were reaching out to our customers to invite them to attend our conference. They found that people do not always have training budgets or there is no travel allowed outside of the state. They came up with the idea of bringing a mini-conference to them. Tele-seminars, eLearning, self-paced training all have value but there is nothing like having it live and in person. Three of our customers have decided to pursue this discussion further and two have already determined rough dates, only pending their team's schedules. One company is flying in people from other departments to their corporate headquarters for the session. This model offers not only education onsite but also exposes your entire team to the same information that gets everyone on the same page. We will customize the mini-conference to address the exact subjects your organization is interested in. How much does this all cost? It simply depends on how many speakers and how many days. We will review with you and give you a price that is very affordable and an investment with a high return on investment. Remember you can send as many people as you like. If you need the same sessions repeated because everyone can't be out of the service and support centers at the same time, we will do that too. Lisa Prendergast will be happy to discuss details and pricing. Call 425-398-9292 or email lisa@hthts.com. Here's the conference-at-your-site model:
Example Agenda:
Session options:
(top) "Driven by a desire to acquire new knowledge, Europeans of the Renaissance looked to ancient Roman and Greek ideas for inspiration. The Quest for Knowledge resulted in the emergence of the individual who, for the first time in history, sought happiness, achievement and personal fulfillment." Source: www.renaissanceconnection.org/knowledge.php “The only difference between where you are now, and where you’ll be next year, are the books you read and the people you meet.” - Charlie "Tremendous" Jones "To see life from the perspective of intuition is to have vision. To see life from the perspective of intuition is to see life from the perspective of wholeness. It is to understand that life is basically one and that we are part of life. While the intellect can only see the details, intuition sees the whole. To see life from the perspective of intuition is like looking at life from the summit of the mountain, whereas seeing life only from the perspective of intellect is like looking at life from the foot of the mountain. Through learning to listen to our intuition, we learn to be in contact with the Whole."-Swami Dhyan Giten I'm not afraid of storms, for I'm learning to sail my ship. - Louisa May Alcott "Anyone who stops learning is old, whether at 20 or 80. Anyone who keeps learning stays young." - Henry Ford Visit this site for many more excellent and inspiration quotes on learning: www.quoteland.com/search.asp L-IMITED T-IME O-FFER to download Ivy's personal list of 750 incredible weblinks ($79 value) for no charge is ending August 15th. Update your profile or join our secure list to get access to this invaluable resource. Share the resources with others: Will you forward this newsletter to someone else and encourage them to subscribe to our secure, never sold or shared readership? We really appreciate your help to grow our community.Feel free to reprint this newsletter, eSharings, in its entirety with our copyright information intact. To subscribe visit our website at www.hthts.com or reply to this copy with subscribe in the subject line. To unsubscribe click the link at the bottom of this email that says unsubscribe.Note: eSharings will contain links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc. is not responsible for the content of any such third-party site. |
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