|
|
|
|
|
|
Sign-up for free newsletter to receive valuable tips, resources and event news |
|
EVENT OVERVIEW
The ORIGINAL
Conference Designed Specifically for
Government Customer Service and Support Centers:
Contact
Centers, Call Centers, Service Desks, Help Desk, and Web Service
Portals May 22-23, 2012 Leaders of service desks and help desks, contact/call centers, web service
portals, and other touch points for Government’s internal end
external customers come together at the Annual
Government Customer Support Conference (GCSC) to redefine how our
Government can deliver extraordinary service and achieve success
during a time of great change.
The
Government Customer Support Conference offers the
ultimate learning experience that includes a balance
of
Leadership,
Innovation, Synergy and Cutting Edge Success Strategies.
Content will be forward thinking and will provide
unprecedented education on how to improve efficiencies in delivering
service with creative technology usage, advanced processes and
superior skills to help motivate and lead teams in this challenging
time. GCSC includes a strong focus on leadership and
communication.
What to Expect Two full days of powerful insights, ideas and motivation in
an intimate setting that facilitates making strong connections
with others. Shop Talk sessions to participate in for in-depth discussions on
the hottest industry topics. Numerous opportunities to meet and share with others who are
responsible for the ultimate success of their centers. A
primary focus and emphasis on delivering advanced leadership
techniques.
Experts sharing their
perspectives on key practices and trends.
What You Will Learn
How the leaders in today's Government customer support achieve
and maintain excellence.
Proven strategies, the latest
technologies, new approaches and forward-thinking ideas.
Who else in Government shares
your challenges and how they are dealing with them. The roles of leadership and strategic vision in delivering
responsive customer care.
Meet and share valuable best practices with
colleagues throughout the Government at the Federal, and local
levels.. Learn to strategically anticipate the
evolution of customer needs. Learn how to respond to organizational
pressures and critically evaluate your options.
Primary job titles extending across personnel and management at
all levels of Government responsible for customer service and
support:
Executive / Corporate Management in State, Local and Federal
Agencies
(CIO, COO,
CEO, CKO, VPs)
Frontline Leaders and Executives (Directors, Managers,
supervisors, leads)
Managers of
Call Centers and Contact Centers
Managers of
Technical Support (IT)
Frontline
Professionals (representatives, agents, technicians, analysts,
administrators)
Managers and
Staff of Online Government Services
Contracting Officers and Representatives
Consultants /
Service Providers / VARs / Outsourcers / Education and Training
organizations
Vendors who
offer technology and services for Government service and support
organizations
Others
Interested in excellence for Government Customer Service and
Support You attend conferences for the educational experience. You
shouldn't have to pay to hear a sales pitch, listen to speakers read
their slides or drink from a fire hose. The number one complaint we
hear about the sessions at GCSC are that they not long enough
because the speakers are so good and their content so valuable that
they want to hear more.
All speakers are screened and
pre-qualified to ensure material presented will deliver useful
information. Slides are reviewed and approved before they are
presented.
No product vendor speakers.
Vendor speakers cannot purchase a speaking
opportunity either, like other events permit.
Over 75-80% of the speakers are
vendors at the majority of other events in the service and
support industry.
GCSC speakers are highly qualified to
deliver their presentations - know their material well and are
skilled presenters. The majority of our speakers are invited to
speak at other industry events, once they hear about them
speaking at our events. The competitors know the caliber of
speakers at our events. We are pleased the speakers get these
opportunities.
You will receive templates, handouts, and resource listings to use in your own organizations.
All material is provided online for easy access. There are
no printed proceedings to carry around.
Sessions are interactive. You will
get your questions answered and can share your comments openly.
The event is designed from the input
of people in the industry who have identified the most critical
content to establish advanced call centers, help desks and
service portals. Who can I contact if I have questions
about the conference? You can contact High Tech High Touch Solutions by calling
425-398-9292 or email
solutions4u@hthts.com. What is the cost of attending? Click on the
register
link to see conference pricing. How do I change my registration? You can call
our office at 425-398-9292 or email
solutions4u@hthts.com
anytime. What is your cancellation policy? The cancellation policy can be seen by scrolling to the
bottom of the
register
page. When is onsite registration? You will be able to register anytime after 8:00 am on
the first day of the event and throughout
the conference. What do I need to bring with me to
the conference? We recommend a spiral notebook
or your laptop for keeping
all the notes you take for future use. You are welcome to bring
your laptop to the sessions. Be sure to bring your
camera too! Can I register over the phone? Registrations are accepted online, to expedite processing and
ensure completeness of the form, and we are also more than happy
to take your registration by phone at 425-398-9292. Can I use a form of payment other
than a credit card? You can pay by check or credit card - whichever works best
for you. If you would like an
invoice, email
solutions4u@hthts.com
to let us know. We are happy to email
you one. When should I register? To ensure your spot
at the conference, it is important to register early. The hotel
room availability is limited so it would be a good idea to
reserve your room early. You can always cancel your room later
but you can't always get a room later. To maintain an
intimate learning environment the event is limited to 70
attendees maximum. It would be a good idea to register sooner to
be sure you get a seat. Can I get a
discount for bringing my colleagues? Yes, you can save $100
off each registration, if three or more register from your
organization (all attendees must be registered by one person at
the same time). This credit is applied during the registration
process. Conference agenda What is the schedule for the
conference? Click here or the
program link in the menu to review the schedule. What time does the conference end? The general conference will end at 5:30 pm. How do I become a sponsor of the GCSC
2011 event? Email
solutions4U@hthts.com
to request more information. What airport do I fly in to? The closest airport is Shuttle Service: If you are flying into Ronald Reagan National Airport, the Sheraton hotel provides complimentary shuttle service every 30 minutes from 6 AM until 11 PM. Simply call the hotel from the courtesy phones available at each terminal for shuttle pickup. How do I book a hotel room? There is a reserved room block for conference attendees at the Sheraton National with a group rate. These rooms are limited, so we recommend making your reservations well in advance. Please call the toll free reservation number at 800-325-3535 to make your reservations. You must tell them you are attending the Government Customer Support Conference to receive the special rate. What is the cost of the hotel room? The negotiated standard room rate is $224.00 per night plus tax. (Note: Room rates are quoted exclusive of applicable state and local taxes or applicable service, or hotel specific fees in effect at the Hotel at the time of the meeting.) Will I have internet access? Yes, there is wireless and wired internet connections in your hotel room. Be sure to ask about getting access when you check in. What are my transportation options? The Metro, taxis and rental cars can be picked up at the airport for the short drive to the Sheraton. There is a shuttle from the Ronald Reagan Airport. See notes above about the shuttle service. Is there parking at the hotel? Valet and self-parking options are available.
|
|
Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development. |
|
Free Newsletters | Free Stuff | Services | Complimentary Tele-seminars | All Events The Signature Event | Government Customer Support Conference Reach us at solutions4U@hthts.com or call 425-398-9292. © Copyright 1999-2012. High Tech High Touch Solutions, Inc. ™. All rights reserved. |