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This issue of HDP Preview features
George Spalding
and
Integreo (STI Knowledge)
Reach new
levels in service operations performance at the 7th Annual Help Desk
Professionals Conference and Expo, the Leadership Conference for Management
of Help Desk Professionals
No budget this
year? Attend HDP 2005 but don't pay until 2006!
"We want
everyone to have the opportunity to experience this incredible program
(details below). But you need to hurry because HDP 2005 is only one
month away."
BIG
NEWS:
Certified
Help Desk Managers Course
added to program.
Delivered by STI Knowledge,
Integreo's education division.
Click
now to view our best program ever.
"This will be my third
time to attend your seminars. They are great. My husband, who is a
helpdesk manager will also be attending for the third time."
Lynne Lynne
McClure-Flores, Manager,
NMSU Financial Systems
************
"I have attended in the past and have always enjoyed my
experience. This one sounds like it will top them all! I plan on bringing my
family. It should be a lot of fun to have them out there with me."
Gary Glade, Manager of Desktop Support Brigham Young
University - Provo, Utah
Read what others have said
Dear Colleagues and Friends,
Budget for 2005 already
spent? Let me help. We want to make sure everyone can attend
this year, so we are offering you to attend our conference and pay the
conference fee in 2006. All you have to do is cover your travel
expenses in 2005.
Sign up now to
be sure you don't miss this opportunity. It will be a year or more
before another event like this will be on the West Coast and none will be
right on the Pacific Ocean again for a very long time.
The most
recognized names in the industry, Pink Elephant ITIL certifications, and STI
Knowledge's Certified Help Desk Management course, all in one event!
No other help desk event offers this combination.
Plus you may never get to hear this superior line-up
of speakers together again in one location.
Call us
now at 425-398-9292 and we will process your request to "PAY IN 2006"
My personal promise to you:
Just give us three full days for our expert speakers to deliver
the material that will contribute to your team's success.
If you don't feel you have gotten your money's worth after you attend
the entire event over 3 days, I will personally return the total investment
you paid for your conference registration, excepting any Pink Elephant
courses or STI Knowledge courses, special dinner events, or pre-conference sessions.
So what have you got to lose?
Sign
up now.
I hope you and
your team will join us in San Diego, on October 26th - 28th as we explore
how to chart the way forward and prepare for transforming your help desk
into a service desk.
Join us and let's get to work!!
Sincerely,
Ivy Meadors
CEO, High Tech High Touch Solutions, Inc.
EXCLUSIVE
OFFERS:
-
Special Discount for Members of Professional Associations
Membership in associations
such as the ASP, ICMI, itSMF, HDI, SSPA, etc. offer incredible
benefits. In honor of your membership in these and other associations
we are offering a very special discount. Email
HDP@hthts.com and ask for the password to
access our special discount registration page.
-
Valuable
gift from our sponsor, BenchmarkPortal but you must ACT NOW.
Take a FREE RealityCheckÔ at BenchmarkPortal.com
Don’t guess at the effectiveness of your Tech Support Center
performance. Want a fast start to assess your center’s metrics to a
‘benchmark’ of best practice? Here is a way to see results in real-time!
Complete an online RealityCheckÔ with 12 data-points BY SEPTEMBER 20th
and see how YOU compare at the People’s HDP Conference. *Use Promotion
Code DRU when submitting your contact info and get a FREE Quality White
Paper from Dr. Jon Anton. Questions?
DruPhelps@BenchmarkPortal.com
-
Get your reservations made soon for
the special evening events. There are only 50 seats
available for each and more than half are sold already. The USS Midway
visit and the San Diego Zoo Night Prowl will make this a memorable event you will
not forget. Sign up before you get there so we can provide the caterers
the numbers.
-
Service Starters is a no fee e-newsletter that brings
you the same high-quality management information available in the
Customer Service Group’s print publications. Twice each month,
you’ll get quick-reading ideas that are sure to spark new thinking,
action and improvement in your customer contact center. Visit
http://www.customerservicegroup.com/enewsletter.php to sign up for
the Customer
Service Group's content-rich newsletter. Learn ideas for
managing your department, your
staff and receive special offers on books, training and support
material.
RESOURCES FROM OUR FEATURED SPONSOR:
Integreo /
STI Knowledge
/
http://www.integreo.com
STI Knowledge is Integreo's Education and Certification Division.
Integreo is a market leader in
the delivery of technical help desk solutions. Our help desk services have
consistently earned leadership ranking in Gartner’s Magic Quadrant. We’ve
certified more than 20,000 help desk professionals, including those with
more than 75 of the Fortune 100 companies.
Training and
Education is the single most important investment you can make today for
your organization. STI Knowledge, Integreo’s education and certification
division, recognizes that the return on the investment in training should be
measurable, and provide value to your organization, both short and long
term. STI also understands the fundamental goals of training; consistency in
service, improved productivity, and improved morale. Our Education and
Certification programs are designed to have a positive impact on your
employees, customers, and the bottom line.
STI Knowledge will be delivering
their Certification for Help Desk Managers at HDP 2005.
This has been one of the most popular help desk certification courses offered by HDP
for the past 5 years. We are fortunate to have them back again for the
6th year.
Access the course outline.
They will provide an assortment of invaluable take-back
tools provided in the session.
Check out these valuable resources:
TIPS FROM THIS WEEK’S FEATURED SPEAKER:
George Spalding,
Executive Consultant, Pink Elephant,
http://www.pinkelephant.com
Be sure to join
us to hear George present "Immediate Wins for ITIL Implementations",
the session co-presented with Rick Joslin "Knowledge Management: ITIL'S
Missing Link?", plus the Closing Keynote, "The Joy of Plumbing: How the
Infrastructure of our Home Governs the Network".
Meet the Speaker:
In addition
to a decade-long commitment to improving the lives of IT
Managers and Professionals on five continents, George’s
irreverent blend of quick wit and high-tech humor make him a
much sought-after presenter. His speaking credentials
include keynote presentations at nearly every
support-related conference on several continents. He has
earned a plethora of technical certifications making him a
self-proclaimed “alpha” geek.
George Spalding is one of the most
favored speakers in our industry. They say the best speakers are those
that deliver a message that you remember. You'll never forget George,
what he has to say, or how he says it.
George shares some of his favorite websites:
JOIN US AT THE HOTEL DEL CORONADO
Make a
commitment now to improving IT service in your organization and join us at
the spectacular
Hotel del Coronado for an extraordinary learning experience.
There are now
less than 50 rooms left at our reduced rate, so hurry and make your
reservations so you can stay at the beautiful and historic Hotel del
Coronado.
See
hotel and travel details at
http://www.hthts.com/hdptravel2005.htm
Email
us for more information at
hdp@hthts.com
or visit
www.helpdeskconference.com
Sign up to receive our exclusive
emails,
HDP Preview & eSharings.
Please visit
us at
www.hthts.com or
www.helpdeskconference.com
Contact us
with any questions: email
hdp@hthts.com or call
425-398-9292.
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