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This issue of HDP Preview features
Patrick
Bultema
and
BMC
Software
Reach new
levels in service operations performance at the 7th Annual Help Desk
Professionals Conference and Expo, the Leadership Conference for Management
of Help Desk Professionals
Get Certified!
Pink
Elephant & STI Knowledge Offer Certifications....
....Then
experience the
finest Help Desk
Conference, the one
that will take
you to that next stage of transformation and innovation.
HURRY AND
SIGN UP. IT'S ONLY 3 WEEKS AWAY.
Please take a moment and
look over our comprehensive program
Dear Colleagues and Friends,
Why you should
attend HDP 2005:
-
Only
conference that offers Pink Elephant ITIL certifications, STI
Knowledge's Certified Help Desk Manager course, BenchmarkPortal's
metrics seminar, and the top most recognized names in the industry all
in one place.
-
Learn principles that will guarantee you will achieve success using the
ITIL methodologies!! Understand how and why the ten ITIL processes
matter to your service desk. Attend one of three ITIL certification
courses plus an entire track on ITIL, including case studies.
-
Get the information necessary
to transform your help desk into a service desk using industry best
practices, advanced leadership techniques, and successful approaches
implemented by others.
-
Get
exposed to radical leadership techniques you can use immediately and
will contribute to enhancing your current leadership skills.
-
Master techniques to merge
different generations in the workplace. Explore how the three
primary generations can form strong alliances and build lasting teams.
-
Gain exposure to technologies,
some low to no cost, which will make significant impacts on your support
results.
-
Intimate
atmosphere for networking and learning in a unique setting.
-
Be a part
of something great. Have an opportunity to provide direct input
about your needs to the only conference organization run by
practitioners that understand your wants and will truly listen.
Plus....
-
It's a lot
of great fun.
-
The first 8
people to email HDP@HTHTS.com and
ask, will have a private lunch with Keynote speaker, Eric Chester on
Wednesday.
-
Your
conference investment is 100% guaranteed so there is no risk.
-
And HDP
2005 is the last Help Desk conference to be held on the West Coast for
two years or more.
Be aware...
-
Hotel
Room Rates: Please know, the Katrina disaster has had an impact on
hotels around the nation. The Hotel del Coronado was expecting to
have plenty of rooms available for us at a reduced rate. We did
negotiate a guaranteed number. But they are filling up quickly and
the reduced room rates are almost all taken. There are about 30
rooms left.
If you have not reserved your room yet, call 800-HOTELDEL and tell them
you are with the Help Desk Conference to get the special rate.
It's a significant savings off the regular room rate. Don't
wait or you may not get a room.
-
San Diego Zoo Night Prowl:
Only 20 tickets left for
the San Diego Zoo Night Prowl. This experience will make this a memorable event you will
not forget. You must sign up by October 20th.
All this
incredible educational, inspirational, and networking experiences and a no risk
guarantee....what have you got to lose? Sign
up now.
Please join us in San Diego, on October 26th - 28th as we chart the way forward and prepare for transforming your help desk
into a service desk?
Sincerely,
Ivy Meadors
CEO, High Tech High Touch Solutions, Inc.
P.S. Here's what one of our
previous attendees said:
Hi Everyone,
I attended the Help Desk Professionals Conference in Beverly Hills in
October and it was a phenomenal Conference. The topics covered the very
issues every manager deals with focusing on key issues like staff
communication, development, scheduling, retention, team development and
more. Self-help, Knowledge, Disaster Recovery, Security, and a great Vendor
Exhibit contributed to the Technology and Trends track. The segment of
highest impact focused on fine-tuning Leadership skills including personal
development, self-evaluation, prioritization in our business and personal
lives, and thinking way beyond the box. Ivy and her team did an outstanding
job of bringing together a roster of speakers with innovation, experience,
and energy.
The Conference was large enough to make it interesting, exciting, and
entertaining, while providing great opportunities for networking and
gathering volumes of information. At the same time the size promoted
opportunities for one-on-one discussions with speakers, authors, and
attendees from all over the country in every industry without getting lost
in the masses.
As you can see, I had a great experience.
One more thing...The speakers not only provided their experience and insight
at the conference, they continue to do so even today. To my surprise, I'm
not receiving the typical marketing messages you receive after attending a
conference, I am receiving valuable information and insights that began with
their presentation and expand like a net to support us in our daily
endeavors in the support industry.
"This is the Conference that met all your needs!"
Carol Koziol
Quality Management Specialist
ACS, Government Services
EXCLUSIVE
OFFERS:
-
Special Discount to
attend HDP 2005 for Members of Professional Associations
Membership in associations
such as the ASP, BMP, ContactCenterWorld.com, ICMI, itSMF, HDI, SSPA, etc. offer incredible
benefits. In honor of your membership in these and other associations
we are offering a very special discount. Email
HDP@hthts.com and ask for the password to
access our special discount registration page.
-
Service Starters is a no fee e-newsletter that brings
you the same high-quality management information available in the
Customer Service Group’s print publications. Twice each month,
you’ll get quick-reading ideas that are sure to spark new thinking,
action and improvement in your customer contact center. Visit
http://www.customerservicegroup.com/enewsletter.php to sign up for
the Customer
Service Group's content-rich newsletter. Learn ideas for
managing your department, your
staff and receive special offers on books, training and support
material.
-
No budget this
year? Attend HDP 2005 but don't pay until 2006! We want
everyone to have the opportunity to experience this incredible program.
Email us at
HDP@hthts.com for more information. But you need to hurry because HDP 2005 is
less than a
month away.
RESOURCES FROM OUR FEATURED SPONSOR:
BMC Software,
www.bmc.com
Special
recognition and appreciation goes to our Platinum Sponsor, BMC Software
BMC Software, Inc. [NYSE:BMC] is a
leading provider of enterprise management solutions that empower companies
to manage their IT infrastructure from a business perspective. Delivering
Business Service Management, BMC Software solutions span enterprise systems,
applications, databases and service management. Founded in 1980, BMC
Software has offices worldwide and fiscal 2005 revenues of more than $1.46
billion.
Business Service Management (BSM)
provides IT the tools it needs to be a key driver of business value. BSM
ensures that everything IT does is prioritized according to business impact,
enabling IT to proactively address business requirements to lower costs,
drive revenue and mitigate risk. For more information about BMC Software,
visit www.bmc.com.
BMC shares these two valuable white papers:
-
Connect the Dots
Between the Service Desk and IT Operations for Improved Business Service
Delivery
Description: This paper discusses how IT organizations can better
manage incidents to ensure business availability and improve overall
business health. Learn how effective incident and problem management
drives business continuity by improving the management of those
incidents. The paper also describes how IT staffs can gain insight into
the true business impact of certain events and how to intelligently
prioritize
problem resolution.
Link:
http://www.bmc.com/webforms/webforms.cfm?template=1509
-
What do you need from
a Configuration Management Database (CMDB)?
Description: Do you really need a CMDB? What goes in it? How
should you structure and implement one? How does it interact with the
rest of your environment? How important is ITIL? For the answers to
these questions and more, download the white paper today!
Link:
http://www.bmc.com/webforms/webforms.cfm?template=1604
TIPS FROM THIS WEEK’S FEATURED SPEAKER:
Patrick Bultema,
Entrepreneur-in-Residence, vSpring Capital
Patrick Bultema, one of the
original legends in the industry, present's Seeds of Innovation for the
Support Industry.
A growing number believe our industry is on the
verge of the next wave of innovations that will transform the face of our
business. Listen to what Patrick Bultema has to say about what these “seeds
of innovation” might look like and how they will impact the industry. He
will provide advice and perspective on what you need to think about and what
you can do now to position your organization for the changes to come.
Meet the Speaker:
Patrick has been one of the
greatest visionaries in our industry and is in great demand as an industry
advisor and keynote speaker around the world, Patrick's expert
guidance has contributed to some of the most significant changes in our industry.
As a recognized industry
expert, Mr. Bultema was Chairman and General Manager of the Help Desk
Institute, and was the founding Executive Editor of Customer Support
Management magazine.
Extensively published,
Bultema is recognized worldwide as one the most prominent experts in the
business of high-tech start ups, and various segments of the software
industry, particularly in the area of high tech support.
JOIN US AT THE HOTEL DEL CORONADO
Make a
commitment now to improving IT service in your organization and join us at
the spectacular
Hotel del Coronado for an extraordinary learning experience.
There are now
less than 30 rooms left at our reduced rate, so hurry and make your
reservations so you can stay at the beautiful and historic Hotel del
Coronado.
See
hotel and travel details at
http://www.hthts.com/hdptravel2005.htm
Email
us for more information at
hdp@hthts.com
or visit
www.helpdeskconference.com
Sign up to receive our exclusive
emails,
HDP Preview & eSharings.
Please visit
us at
www.hthts.com or
www.helpdeskconference.com
Contact us
with any questions: email
hdp@hthts.com or call
425-398-9292.
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