Dear Colleagues and Friends,

It's the biggest time of change, and one of the most significant, for Help Desks in ten years.  No matter what role you perform in service and support, it's time to understand more about ITIL, new business practices, fresh ways to provide technical support, and radical leadership techniques.

HDP 2005 will give you many key ingredients you will need, as well as the essential certification necessary to begin the transformation from a Help Desk to a Service Desk.

If you could learn how to reduce your costs of providing Help Desk services, understand how you can transform your Help Desk into a Service Desk, and gain expertise to advance your personal leadership skills, how much would you be willing to invest?  If we could show you how to realize these and many more benefits, would your company be willing to invest in you by sending you to HDP 2005?  Say, I will invest in myself, I'm worth it.

• Lead your Help Desk staff to success

• Make positive change using radical leadership techniques

• Do it Better, Faster, Smarter

• Continually add value delivering extraordinary service

• Measure the impact of positive change

• Improve the work of others

• Use technology to your advantage

• Understand how you can provide the quality of service your customer wants

ACT NOW because the early bird discount and the special bonus gifts end on September 2nd, 2005.

Click now to view this incredible program

Give me a call and I will do everything in my power to help you make this experience happen. Get in on the ground floor of what will prove to be a continuing education opportunity of a lifetime. You have my personal guarantee!  Our repeat attendees, many having attended all six previous events, validate the worth of attending our conference.

Join us this year so we can together evolve your service and support business, sharing in the wealth of specific and applicable information. Sign up now before all of the spaces are taken.

Email if you have any questions, would like help with making your reservations, registrations, or just want to reach out and say hello.

Promise to look me up in San Diego.

Ivy Meadors
CEO, High Tech High Touch Solutions, Inc.
Chair and Conference Owner

Four Bonuses for ordering between August  23rd and Midnight Friday, September 2nd, 2005:

• A 60-minute Personal Consultation with Brad Worthley after the conference (value $275) www.bradworthley.com

• 20% discount off HDP's 2006 Conference and Expo (worth up to $320)

• Coupon to attend one half-day pre-con at HDP 2006 (worth up to $295)

• Copy of Keynote speaker, Brad Worthley's book, "The Ultimate Guide to Exceeding Customer Expectations (value $24.95)

REGISTER BY SEPTEMBER 2nd, 2005 AND SAVE $200.

Total value $1120.00
 

With these bonuses and the early registration discount your investment in the conference is only $475.00.

Don’t miss a single copy of the weekly “HDP Previews”:  In each Preview we will feature a speaker and a vendor who will share valuable content to whet your appetite to attend one of the most significant Help Desk & Service Desks event ever.  Please pass these on to a friend.

Stay in touch by joining our mailing list. 

If you missed any previous issues, visit our website at http://www.hthts.com/hdppreviews2005.htm

TIPS FROM THIS WEEK’S FEATURED SPEAKER:
Donna Holt, President, www.HelpDeskXlence.com

Meet the speaker:

Donna Holt is a founding member of the Help Desk Institute Individual Certification Standards Committee and is an HDI Authorized Training Partner and an HDI Certified Support Center Auditor and a member of its Site Certification Standards Committee. Donna serves as the Western Region Director of the HDI Member Advisory Board and has been an officer of the Orange County (California) Local Chapter for nine years and is currently serving as their Past President.

She has widened the scope of her products by delving into the world of ITIL Education. She on the founding board of the Greater Los Angeles itSMF Local Interest Group (LIG) and working with another group to start the Orange County (California) itSMF LIG.

Her course “Adopting ITIL Best Practices for IT-Business Alignment” is available at public offerings and can be presented at your site.  Donna loves presenting training courses and making presentations around the country and the world – and it shows! A much sought-after speaker, Donna uses humor as a learning tool and in her interactive talks on such industry-related subjects as “Fun in the Workplace – The Great Stress Reliever”; “Developing a World Class Help Desk–101”.

Donna Shares:

I hear you say, “Best Practices, Process Improvement – ITIL – SMM – ISO – Certification, who needs it? We’re doing just fine, thank you very much!”  Are you really? Think about it. Could you be doing better? How do you know? How about that customer service rating? Staff turnover got you baffled?

Technology support is no longer driven by IT, but by the customers it supports. In today’s world, we are constantly being asked to “do more with less”, whether it be the information technology arena or customer service, or for that matter, any day-to-day operation. One of the most effective ways to accomplish this is by improving the way we do things. Why re-invent the wheel? Best Practices, Process Improvement - whatever you want to call it – are sets of proven steps to success.

It’s time to find out how your support operation really stacks up with the “Best in Show”. Things to think about:

• When was the last time you surveyed your employees? Not the usual evaluation, but really surveyed your employees. Do you have goals for employee satisfaction? If so, are you meeting those goals?

• Do you have a career plan for your staff? How about yourself?

• Is your customer satisfaction rating holding steady? Are you meeting your goals? Why isn’t it getting better?

Join us for the “How to Audit Your Own Help Desk Practice” session at the Help Desk Professionals Conference and Expo to learn how you measure up and get some ideas for process improvement (there’s that word again) for your organization. See you at the “Del”.

Wherever Donna is, there’s bound to be some fun involved. You can contact Donna at: 949.322.1407 DonnaHolt@peoplepc.com