Corporate Profile
a full-service Help Desk / technical support consulting firm
whose goal is to revolutionize business through
people, process, information, and technology
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Guiding Principles
High Tech High Touch Solutions, Inc. revolutionizes business through people, process, information, and technology while following our guiding principles:
- Maintain and foster a philosophy of giving without the expectation of receiving anything in return.
- Promote the Support Center as the backbone of the organization.
- Respect and encourage all support professionals.
- Add value by applying the highest standards of excellence to provide service beyond expectations.
- Promote an exciting work environment that embraces employee development, teamwork and recognition.
- Honor and care for all employees and encourage their dreams.
Our Business
High Tech High Touch Solutions, Inc. is a full-service Help Desk / technical support consulting firm, creating support centers that show customer satisfaction is the most important aspect of any business.
Our philosophy at High Tech High Touch Solutions, Inc. is to partner with our customers to develop high performance customer support organizations. We provide prominent leadership, knowledge, and problem resolution to design a top-notch team that contributes to outstanding customer service by combining Process, Technology, Information and most importantly, your People!
High Tech High Touch Solutions, Inc. is a pioneer in the Help Desk industry. We know that the only way to maintain this leadership role now and into the future is to adhere to the principles and standards that solidify relationships with our company and clients.
Headquartered out of Redmond, Washington, High Tech High Touch Solutions was founded in 1992 by Ivy Meadors. It is her core beliefs and values that permeate and guide the company. To really know High Tech High Touch Solutions and understand what we are all about, it is helpful to know Ivy's background. See Ivy's Bio for more information about Ivy's background.
Our Industry
The Help Desk has long been perceived as a less sophisticated arena in the IT industry. Yet the increasing use and sophistication of computers has led the Help Desk into one of the most vibrant areas in the IT industry. Industry analysts estimate that the Help Desk industry was worth $450 million in 1997. This figure is expected to increase to an amazing $1 billion by the end of the decade. The worth of the help desk industry isn’t the only thing increasing, the growing professionalism of the help desk industry is increasing rapidly as well. High Tech High Touch Solutions, Inc. has been in the help desk industry since its humble beginnings. Due to our expertise and integrity we are a leader in this exciting and rapidly changing industry.
Our Consultants
The High Tech High Touch Solutions consulting team are leaders in the Help Desk industry. All consultants are highly skilled and offer leadership and guidance through knowledge transfer to change the way you do business.
Our consultants thoroughly enjoy helping our customers become a leader in their industry. It is so rewarding to watch a company that we helped grow and succeed.
Our Strategic Alliances
High Tech High Touch Solutions, Inc. is a vendor-neutral company. We believe in providing the best service and solutions that fit your company’s needs. We do have strategic alliances, where together we stay on the cutting edge of industry trends.
Our strategic alliances are:
DCI has earned its reputation as a world leader in high-technology
education, trade shows, and management consulting. DCI is focused on creating
unbiased, comprehensive and cutting-edge computer software, hardware,
and communications education. The company conducts the highest profile
technology shows for users and professional developers of information
technology.
www.dci.com
PAR3 Communications is the premier provider of highly
personalized, proactive, multi-channel event based notification and response
systems. Solutions hosted on the PAR3 Intelligent Response Platform™ engage
customers in cost-effective, real-time conversations that take customer
relationships and systems to new heights and profitability.
www.par3.com
Primary Matters provides software products and services
to support planning decisions in virtually any operationally intensive
business environment. Their flagship product, The Primary Matters Contact
Center Guide™ is activity based, content rich software that uncovers underlying
costs of Contact Centers and supports rapid scenario analyses that enable
informed decisions.
www.primarymatters.com
STI Knowledge provides Help Desk, Call Center and Knowledge Center products, services and certification:
- Insourcing & Outsourcing
- Consulting
- Certification Courses
- Software Products
- World-class Events
Biography of the Founder
Ivy Meadors, with over 25 years of experience, is a seasoned consultant in the Help Desk, Service and Support industry and is considered one of the industry's most respected leaders.
She
is an internationally recognized motivational speaker and carries the
title of Professional Speaker as recognized by the National Speakers Association.
She is the CEO and founder of High Tech High Touch Solutions, Inc.™ (HTHTS), a full-service, vendor neutral, technical support consulting firm that looks at support entirely with a holistic viewpoint. She is the author of ezines Ivy Online and eSharings. Ivy has provided innovative, up-to-date technical solutions to thousands of top companies throughout the world.
Ivy has been quoted and interviewed by several leading industry trade journals. She writes a regular column for the number one rated magazine in the support industry, Customer Interface and writes a quarterly article for CRMCommunity.com.
Ivy highlights the integration of soft skills and advanced technical know-how to provide a holistic, integrated approach to Help Desk and Call Center development when she consults with you. Ivy also provides seminars to user groups, local Help Desk chapters and technical support groups on developing chapter guidelines, building membership and generating enthusiasm among participants. She disseminates her passion and knowledge in technological, customer focused, motivational speeches and executive seminars, creating enthusiasm and excitement by giving attendees new ideas and resources that they can use immediately. We refer to her as a "Professional Speaker with a Passion; one with a Holistic View of service and support, coupled with content-rich material and is our voice of the industry!"
In the past few years, Ivy founded the Help Desk Professionals Association (HDPA) and the first Technical Support Knowledge Management User Group (KMUG). She has been on the board of the Seattle Help Desk Local Chapter for seven years, holding many positions including President for six years. She also holds a position on the Boards of DCI, Key3Media (SSCE, CRMSS), Customer Interface Magazine, Inc. Magazine and Help Desk Institute. As of late she has added expert legal witness to her resume when things start getting sticky with the many acquisitions and mergers in our industry. She now represents three of the largest law firms in the nation for cases exceeding claims in the billions.
Ivy's greatest love is for the animals she raises (all 12) and also to encourage people to save the last 200 Siberian Tigers known to be alive in the wild. Please join Ivy in her crusade to Save the Tigers by visiting www.savethetigers.org and make a donation, which can be free just for stopping by the site.
Ivy can be reached by email at ivy@hthts.com, on her office line at 425-398-9292 or by cell phone at 206-619-4357 (HELP). She loves to hear from others in our industry at anytime. And if you have some extra time, you might dare to get her speaking about the Big Cats too!
Contact Information
We would love to hear from you. Please contact us using any of the following.
| Telephone: | (425) 398-9292 | |
| FAX: | (425) 398-9494 | |
| Postal Address: | PMB 426 14241 NE Woodinville-Duvall Rd Woodinville WA 98072-8564 |
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| Email: | solutions@hthts.com |
Corporate Profile
Index
| Guiding Principles | |
| Our Business | |
| Our Industry | |
| Our Consultants | |
| Our Strategic Alliances | |
| Biography of the Founder | |
| Contact Information |