Round-up Happens at:
The Hyatt Regency Riverwalk in San Antonio, Texas
September 25-27, 2006

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"Conference Overview"

Designed Specifically for Leaders of Help Desk and Service Desks Worldwide

High Tech High Touch Solutions offers comprehensive  Customer Support Conferences and Expos.  Our goal is to revolutionize the service and support business by sharing a wealth of information on industry best practices through people, process, information, and technology.

Date and Location

September 25-27, 2006
The Hyatt Regency Riverwalk
San Antonio, Texas

Overview

Leaders of help desks, service desks, and technical support centers for internal and external customers come together yearly at the 8th Annual Help Desk Conference and Expo to learn, share, and synergize as a community of practice!

The event delivers unprecedented educational opportunities for all levels of service and support professionals. The mission is to significantly contribute to your goals to establish advanced service and support centers and service portals.

This year's program is an exciting mix of facilitated networking, case studies from advanced support organizations and invited professionals sharing their expert perspectives on key practices and trends.  Attendees will learn about the options available to help heighten the performance of their service and support organizations. They'll have access to expert-led sessions and case studies.

From fine tuning an existing help desk to advancing a self-service portal, you'll find the tools and perspectives needed to do it right!  Join us for this exclusive event designed specifically for leaders of support professionals and their challenges.

What to Expect

• Three days of powerful insights, ideas and motivation.

• Over twenty Mastermind sessions to select from for in-depth discussions on the hottest industry topics.

• Over thirty-five sessions on topics that focus on help desks and service portals - you design the program that is going to have the greatest benefit for you.

• Innumerable opportunities to meet and share with others who are responsible for the ultimate success of their centers.

• A primary focus and emphasis on delivering advanced leadership techniques.

• Case studies from impressive, successful help desk organizations.

• Experts sharing their perspectives on key practices and trends.

What You Will Learn

• How the leaders in today's help desks achieve and maintain excellence.

• What does and doesn’t work from "live from the frontline" perspectives.

• Proven strategies, the latest technologies, new approaches and forward-thinking ideas.

• How to groom our next wave of leaders.

• Who else shares your challenges and how they are dealing with them.

• Lessons from our industry in both the public and private sectors applicable to your environment.

• The roles of leadership and strategic vision in delivering responsive customer care.

What you won't learn: "More of the same old stuff"

Why You and Your Colleagues Should Attend

• Meet and share valuable best practices with colleagues.

• Learn to strategically anticipate the evolution of customer needs.

• Learn how to respond to organizational pressures regarding outsourcing and consolidation and critically evaluate these options.

• Hear about the "ITIL" framework and the current revolution to adopt it.

• Hear how to most effectively assimilate and measure customer feedback.

• Culture reflects the values and operating style of an organization and is the foundation upon which everything else is built.  Understand how having a suitable internal culture maximizes your organization's effectiveness.

Who Should Attend

Primary job titles extending across personnel and management at all levels of organizations responsible for customer service and support, include:

• Executive / Corporate Management

• Line of Business Managers

• Help Desk and Frontline professionals

• Staff and Managers of On-line Services

• Managers of Technical Support

• Consultants / Service Providers / VARs / Outsourcers / Education and Training organizations

• Solution providers who offer technology and services for service and support organizations

• Others Interested in Excellence for Customer Service and Support

What Makes This Event Unique

• All speakers are screened and pre-qualified to ensure all material presented will deliver useful information.  Every slide deck is carefully reviewed for content and readability.

• Speakers are highly qualified to deliver their presentations, know their material well and are skilled presenters.

• You receive unique templates, handouts, and resource listings you take back to use in your own organizations.

• All material is provided on a Flash Drive for ongoing access.  There are no printed proceedings.

• Interactive sessions where your questions and comments are openly discussed.  "No talking heads for speakers."

• The event is designed from the input of people in the industry who have identified the most critical content to establish advanced call centers, help desks and service portals

• No more of the same old thing.  Learn the ways to begin advancing your organization to deliver the highest level of proactive service.

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