eSharings - march 2006

Insights, hints, tips, and resources for service and support professionals, given in the spirit of sharing information.

In this Issue:

-- Sharing - Mentoring Can Be Life Changing, and it Might Not  Be What You Expected

-- Government Customer Support Conference and Expo (GCS 2006)

-- Explore Your Options: xx

-- Resources: xx

-- Subscription Information

SHARING (top)

Letting an employee go is hard.  When they leave on their own accord it can be even harder.  Eight months ago a very special person came into our lives at High Tech High Touch Solutions.  Annie had to be one of the most enthusiastic people I've known.  She had ambition flowing from her like a rushing river after a storm.  She was unstoppable.  Annie was nineteen and hungry, ready to learn anything and do whatever it took to succeed.  Then unexpectedly, she met the man of her dreams and is now leaving for Japan with her new husband.

During these past eight months, Annie gave me the opportunity to mentor and train her.  The greatest gift any leader can be given is to have a protégé that wants to learn all that you have to teach.  And when you need to redirect an effort or correct a behavior, they ask, "how can I do it better next time?" without a defensive posturing in their body.  Annie is Gen Y, The Millennial Generation and part of the generation that is going to change corporate America as we know it today. She represents our future. 

Letting Annie go was like watching a child grow-up and leave for college.  You put work into them and prepare them for their next stage in life, but you're not ready to let them go.  Emotionally and professionally; This young woman became a very important part of my life. There is still more work to be done, mentoring and teaching her new skills to prepare her for the next part of her career. And after forming this close bond with Annie, I am having a very hard time letting her go.

I hope you get even one time in your life to have such a rewarding and unforgettable experience with someone you mentor.  Annie told me I have changed her life forever - she doesn't realize, she changed mine too.

Mentor a young person, our future, known by many names: the Millennials, Gen Y, the Now Generation, and the Great Generation. They are counting on us to lead them into future success.  With all their energy, enthusiasm, and willingness to learn, we owe this to them.  You'll never forget nor will they, for the rest of your lives.

"Annie, our 'Rising Star,' thank you for the time we had together. You touched many lives and we will all miss you. We will remain your virtual inspiration no matter where you are in this great big world. Good bye, Annie and good luck. We love you as family."

Sincerely,

Ivy Meadors
High Tech High Touch Solutions

If you work in the public sector, please plan to join us at the 5th Annual Government Customer Support Conference in Arlington, VA.  Our speakers have prepared very educational sessions  to share with you.   You will get lots of information, hints, tips and resources that will apply to your immediate needs.  EARLY BIRD DISCOUNT ENDS MAY 1st - SAVE $200 NOW.

Our focus has always been, and always will be on you and your professional and personal needs.

Government customer support conference and expo (top)

The 5th Annual Government Customer Support (GCS) Conference and Expo 2006
June 14-15, 2006
Sheraton Crystal City in Arlington, VA
www.governmentconference.com

The Government Customer Support Conference and Expo is the only one of its kind in the United States. It is focused exclusively on the needs of local and federal call/contact centers, help desks, and service portals. Join us to learn ways to serve your customers in the most reasonable, cost effective manner and thus deliver the most valuable service results.

You will benefit from hearing these topics and many more at GCS 2006.

• Keynote by Captain Geoff Abbot from the Katrina Disaster presents  "Leadership During a Disaster"

• Keynote by Brad Worthley on Outstanding Leadership in a Service Culture

• Successful implementation of 311 at the City of Hampton by Liz Nisely

• VoIP Telephony - the truth behind the system

• Case Study: Utah.gov " LiveHelp" - 2005 Excellence Award Winner

• Panel of Best of Breed Government Service Desks

• The Essential Guide to Providing Citizen Centric Service

• Case Study by Judy Hogan from the FAA - Does ITIL really work?

• A Step by Step Process to Build Your ITIL Initiative

• Ready, Set, Measure!  Metrics that Will Put Your Organization in the Drivers Seat

• Raising the Bar: Achieving Advanced Strategic Leadership Thinking

• Phishing, Pharming & Worms; Security Issues Faced by Today’s Technical Service Professional by Ernie Hayden, Chief Security Officer of the Port of Seattle

• What’s Your Score? How to Measure Your Contact Center Performance Using the American Customer Satisfaction Index (ACSI)

• Beyond Borders: A Hands-On Approach to Deliver Successful Multi-Media Communications

• Top 10 Steps for Constructing a Successful Self-Service System Design

And our exclusive....

Mastermind Sessions: You won't want to miss out on our Mastermind Sessions - 10 unique and intimate discussions will be held each day on the topics most applicable to your immediate needs with an expert leading the discussion ready to take your questions and get you the answers.

Program details: Posted at www.governmentconference.com.

Sponsors: Interested sponsors can email us directly at GCS@hthts.com.  There are a limited number of these exclusive sponsorship opportunities available.

Be part of the experience: If you want to be part of the GCS 2006 team, email us at solutions4u@hthts.com right away.

Explore Your Options  (top)

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Source: http://moneycentral.msn.com/content/CollegeandFamily/Raisekids/P142363.asp

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RESOURCES  (top)

Learn how we can work with you to turn your organization into a world-class service and support center.   Visit our website for lots of resources. 

Visit us now. www.hthts.com
Be sure to sign up for our newsletters!

SUBSCRIPTION INFORMATION (top)

We hope you enjoyed this edition of eSharings.  We welcome your ideas and contributions to our newsletter, published worldwide.  Feel free to reprint this newsletter in its entirety with our copyright information intact.

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