Brad Worthley’s New DVD:
“Creating a Service Culture in a Call Center or Help Desk”

February 2007

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New awesome DVD!

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Events

The 6th Annual Government Customer Support Conference and Expo
May 7-9, 2007
Alexandria, VA

The 9th Annual Help Desk Professionals Conference and Expo
October 22-24, 2006
Phoenix, AZ

Be an Event Sponsor Government Customer Support Conference 2007

Click for more info or email GCS@hthts.com

- Leaders

- Mentors

- Millennials, Gen X, & Baby Boomers

- Motivational Quotes

- Speakers

- Stress Management

- Team Building

Clients

 - Customer List

 - Customer Testimonials

"At a recent London Tom Peters conference, they asked the audience of some 500 people, most of them business leaders in their own right, to tell them about their biggest current challenges at work. Overwhelmingly, people wrote about achieving their ambitions, rather than solving this or that knotty business problem."

1. Don't push the goal/dream off until, "the kids are grown, the house is paid off, I retire, etc".  Little is ever completely finished and there will always be one more excuse to delay getting to the tasks to reach the goal.  The time to do something is right now.  Days before my father died, he said, Ivy, I have no regrets that I didn't get to do the things I wanted. I did everything I hoped to and enjoyed my life fully." Could you say that right now if you were leaving this world?

2. This quote by an unknown writer is posted on my wall.  "What would you attempt  to do if you knew you could not fail?"  It is a constant reminder to try things that might otherwise seem too risky.  Failure is something that happens to people who don't learn from their risk taking efforts.

3. "Ask to Get! The world responds to those who ask. When you begin to ask for what you need and want, you've taken control of your life, and are proactively steering its direction. Many wonderful and great things come to you as a result." (Mark Victor Hansen) http://markvictorhansen.com/article_eight_step.php

4. No matter how many times it is said, people often don't take the time to do this simple task: "Write down your goal and how you plan to achieve it."  I was one of those who didn't understand the power of this task until one day I just did it. My current ambitions are now posted on my bathroom mirror and I carry a card in my purse with the goal identified.  Keep the list short so it won't overwhelm you and seem insurmountable.  Two to three things at a time is realistic.

5. Decide what you REALLY want to do.  This is not what your family, friends, spouse, parents want you to do, but what YOU want.  It is hard to set goals when you are not sure what it is that you are most passionate about first.  For me, being a speaker and mentor are the two things I love most.  A friend asked me to identify why these are so important to me. This was a hard task.  By thinking things through and writing it down, the reasons came to me. They were generated from a deep desire to help others become better performers and have higher self-esteem.  I was sexually abused, the first time at 6 years old.  When you look inside, what you want to do most is likely driven by your desire to contribute to others having a better life.

6. Read, read, read!  I read books about climbing Mount Everest, exploring Antarctica, and crossing deserts.  I loved "Into Thin Air", "Shackleton's Way" and "Icebound".  These types of books open your mind into the possibilities achievable if you passionately want something enough.

Ivy Meadors
High Tech High Touch Solutions

"Effective leadership emerges from a well defined center of core principles and beliefs. It is rooted in the past, engaged in the present, and anticipating the future."     -Tom Peters

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Technical Excellence

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• FBI National Instant Criminal Background Check System Contact Center

• IRS Employee Resource Center

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