This email is being sent to subscribers of
eSharings, NWCCP and HDNW, who are in the database hosted on the High
Tech High Touch Solutions website.
Your information has not been shared outside
of this secure unit.
eSharingsInsights, hints, tips, and resources for service and support professionals. |
|
|
Receive your own copy of eSHARINGS and other newsletters. This issue of eSharings addresses ergonomic working conditions and options for offering modified work environments. I tried to mount my horse like they do in the old cowboy movies - over the rump from the back-end of the horse. The only problem was that I didn't stay on the horse. I hit the ground and fell down a steep bank. I went down with my ankle bent entirely the wrong way - taking all my weight - though slight as it is - it was enough to screw up my leg real good. It’s almost a third degree sprain. Crutches and a 10 pound compression cast does not make getting around very easy, hence the reason for the topic of this issue of eSharings. Thank goodness for being able to work from home when this sort of thing happens. Yippee Kai Yay, as Eric Rabinowitz said to me. Be well my friends and I hope you can stay on your horse better then I did, Ivy Meadors High Tech High Touch Solutions, Inc. or www.hthts.com Office: 425-398-9292 Contact us anytime. www.hthts.com ~~~ 425-398-9292 ~~~ solutions4u@hthts.com
Walking and
working simultaneously. The Walkstation is the fully integrated
combination of an electric height-adjustable work-surface with an
exclusively engineered, low speed commercial grade treadmill. And
it’s the first product in the entirely new FitWork category of
products from Details designed to bring healthy habits to sedentary
workers while they are actually working. The Walk N Work gives us a brand new opportunity to stay healthy while we work. Most of us spend entire days in front of the computer. If you’re going to work this hard you might as well stay fit at the same time. The Walk N Work is a custom treadmill computer station that allows you to utilize your treadmill for a healthy new way to work!
The Flite Tech is an ergonomic leg mounted mouse pad that was developed by an F-16 fighter pilot. The Flite Tech straps to your leg allowing computer users to keep their hands, arms and shoulders in a more natural alignment. Use of the Flite Tech may reduce fatigue and muscle strain associated with long term computer use. Works best with a cordless mouse.
Foot Mouse (Slipper Mouse) with Programmable Pedal. In addition to its wide applications in ergonomics, rehab, assistive technology, clean room (lab), dirty room (car repair), cyber room (video game), etc, Footime foot mouse is also a very powerful input device for audio/video editor, animator, graphic designer, architect, composer, arranger, product designer (CAD, etc), CT scanner, software programmer or any intensive computer user. It's more than a mouse. It's a smart mouse (programmable). A mouse with brain!
Additional resources:
- RESERVE YOUR ROOM BEFORE THEY ARE ALL GONE There are a limited number of discounted rooms available at the Loews Coronado in San Diego for The 10th Annual Signature Customer Service and Support Professionals Conference and Expo, September 28 - October 1, 2008. The rooms sell out quickly and the rest of the resort is almost sold out. Many of the rooms have beautiful views of the water. Please call their toll free reservation number at 800-815-6397 or their direct number at 619-424-4000 to make your reservation today. To see the details of this beautiful resort, visit the Loews Coronado website at www.loewshotels.com/en/Hotels/Coronado-Bay-Resort/Overview.aspx
Complimentary Tele-seminar with Jerry Keely Customer Service Administrator, Pinal County Government August 12th, 2008 TIME: 10:00-11:00 PT / 1:00-2:00 ETTOPIC: Tools of the Trade: Building the Business Case and Legacy System IntegrationCOST: None CALL-IN NUMBER: 308-344-6400. ACCESS CODE: 1029936# You have a legacy telecommunications system; you have a need to add ACD, queuing, skill based routing, even multimedia routing. You are not alone. Many companies are faced with this challenge. The “fork-lift” approach is costly and cannot be justified. Upgrading and adding this functionality to an “end of life” telecommunications system is neither a good investment nor a good business decision. This teleseminar will provide some cost effective alternatives to adding state-of-the-art technology to your company by identifying ways to ingrate it into your environment. We will discuss the benefits and challenges associated with hosted ACD solutions as well as server-based premise solutions. We will discuss how these types of integration reduce risk and reduce interruptions to the business during implementation. We will discuss some key points to make in your business case that will help justify the benefits and the return on investment (ROI). We will address disaster recovery and business continuity support that the right implementation can provide. Benefits of Attending:
Meet the Speaker: With over 20 years of experience in computer networking and software, I have spent the last 11 years using telecommunications and desktop solutions to support processes and procedures that improve customer service. I was brought in to Pinal County in 2006 to determine how to set up a new contact center environment. After months of research, I opened the Citizen Contact Center on June 27, 2007 using state of the art technologies operating on the legacy telecommunications infrastructure.
View prior tele-seminars and access the speaker's
handouts.
The 10th Annual Customer Service and Support Professionals
Chairing the
event is
Bill Price,
President of DrivaSolutions and author of "The
Best Service is No Service".
The unforgettable, Dave Stockwell, Help Desk
Manager from REI is the Master of Ceremonies. Daryl
Covey, Help Desk Manager at NEXRAD, leads the onsite
Government activities.
Why choose this event when there are so many others to choose
from and travel costs have increased?
46 sessions to choose from and 5 keynotes
Full day workshop with Bill Price to learn how
and why "The Best Service is No Service" or
choose from two half-day workshops.
Go deeper into topics - extended mini-workshops
offered in the core conference.
Large variety of topics ranging from global
support, outsourcing, workforce management, stress
management, unbiased review of technology, managing
change, online service, remote workers, speech
analytics, benchmarking, coaching, ITIL, Going
Green, wikis and blogs, loads of case studies and
more.
Service Desk Manager and Service Desk Analyst
Certification developed by Service Desk Institute from
the United Kingdom. This is some of the most
advanced certification you can get for the Service Desk.
The material has been taught worldwide with positive results.
Sign up today.
Learn from a distinctive line-up of respected names,
industry experts and individuals
from the private and public sectors with progressive
Service Desks and Contact Centers.
Go home with
fresh knowledge, complimentary handouts, templates
and free books provided by the speakers PLUS a bonus
flash drive loaded with the slides from the
sessions The flash drives also include
additional handouts and other resources. These resource
handouts, white papers, behavioral skills testing
tools,
customer service material, guideline documents, etc. are excellent tools to use as
references and share with others.
Cost
Savings
Get Service Desk certified and attend the conference all in
one trip. Bring your staff and share the
learnings. If more then 3 attend save an extra
15% off the full fare costs, including the
certification training.
Come one day early or stay one day later and
visit a local destination on us. Email our CEO,
Ivy Meadors, directly at
ivy@hthts.com to let her
know you are bringing two or more from your
organization and she will buy up to four people
in your group,
complimentary passes to Sea World or the San
Diego Zoo - your choice. This is only
available if you email her directly. This
offer only applies to those who bring 3 or more paid
attendees from the same group. Respond between July
1st - August 31st, 2008 to be eligible for this
offer. The limit for free passes per group is
five - one per paid attendee.
Gas prices making it hard to take the family on
vacation? Bring the family with you to
stay at the incredible resort. While you are
getting an education during the day they can go play
at Sea World, Disney World, San Diego Zoo, and do
other fun things. Take the evening to share
the resort, the beach and visit downtown San Diego.
You travel on business expenses - one less air-fare
to purchase and the resort costs are covered by
expenses. The
cost savings will justify bringing the family on
a vacation.
Can't travel outside of
California?
This is
one of the last chances to attend a Help Desk or
Call Center conference in California in 2008.
Get more training on
more topics in one trip then attending
numerous events and seminars. Job Openings at Amazon.com Company: Amazon.com Job Title: Customer Service Senior Site Leader The Customer Service Site Director will be responsible for overall leadership and operations of the Latin American Contact Center. The Site Director will set the vision and direction while leading a large team of associates and managers to improve the customer experience, increase productivity and maintain service levels. This is a senior-level management position that is fully accountable for the results of the customer service center. This position requires a candidate who has the ability to drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Amazon.com, Inc., (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as books, movies, music & games, digital downloads, electronics & computers, home & garden, toys, kids & baby, grocery, apparel, shoes & jewelry, health & beauty, sports & outdoors, and tools, auto & industrial. Responsibilities: * Maintain a complete and thorough understanding of technical systems in a complex automated customer service center * Implement change or develop new processes as necessary to provide the ability to better direct multiple queues * Continually measure and evaluate all work processes * Responsible for the overall direction, coordination, and evaluation of the site * Carry out supervisory and management responsibilities in accordance with the organization's policies and procedures * Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflict; staffing; and development of employees; SOPs, high quality and productivity within the department Qualifications * The ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence * Strong oral and written communication skills, as well as a strong technical and analytical aptitude and a four year degree are required * An advanced degree in a quantitative field is preferred (math, stats, engineering, or science) or an MBA * Seeking candidates with experience leading a large CS site * Seeking candidates fluent in Spanish and preferred current location in Latin America. We are hiring all levels of customer servicing associates and managers for the coming launch, so please forward any prospective resumes to Tammy Perkins at tammyp@amazon.com. You have to tell her you heard about the job in eSharings produced by Ivy Meadors. Feel free to reprint this newsletter, eSharings, in its entirety with our copyright information intact. To subscribe visit our website at www.hthts.com or reply to this copy with subscribe in the subject line Note: eSharings will contain links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc. is not responsible for the content of any such third-party site. |
|||||||||
Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development. Free Newsletters | Free Stuff | Services | Complimentary Tele-seminars | All Events The Signature Event | Government Customer Support Conference Reach us at solutions4U@hthts.com or call 425-398-9292. © Copyright 1999-2009, High Tech High Touch Solutions, Inc. ™. All rights reserved. |