High Tech High Touch Solutions Proudly Presents

The 5th Annual Government Customer Support Conference and Expo

Reach new levels in service delivery at the 5th Annual Government Customer Support Conference and Expo, the event for Government leaders in service and support.

This is the only event of its kind in the United States designed exclusively for Government Help Desk, Contact Centers and Service Portals.  We have something for everyone.

www.governmentconference.com

In this issue:

ü    Top 12 Reasons to Attend GCS 2006

ü Tips from this week’s Featured Speaker – Brad Worthley

 ü    Resources from our Featured Sponsor – The Call Center School

ü    Mindshare – Customer Service Group

Dear Colleagues and Friends,

Do you want to be one of the 150 people who will join us to learn how to achieve customer support excellence in 2006?  We have designed a memorable conference like none you may have attended before. We are providing attendee mentors, working breakout sessions, best practice case studies, the Government Customer Support Excellence awards, Mastermind networking discussions, and advanced leadership sessions. These sessions are delivered by handpicked speakers who deliver nothing but superior material in a professional manner. We know you want to get fully engaged, be actively involved, and have a great learning experience!

The conference was designed to ensure you would receive information that you can use now, and many ideas shared won't require you to invest a lot of money, if any. We want you to take advantage of this rare opportunity to be under one roof with your peers to learn, share, and synergize as a community. But we only have 150 seats available to ensure a valuable learning experience in an intimate setting that will provide opportunities to build strong relationships. The sooner you sign up, the better chance you'll have to be part of this opportunity. Over 20% of the seats are already sold.

Daryl Covey, event co-founder and Excellence Awards Leader, returns as our Chair again this year.  Daryl and your peers contributed to building this event, those who are in touch and experienced with what the industry needs right now.

This event promises to be spectacular and unique in many ways! It is dedicated to addressing your Help Desk, Contact Center, and Service Portal needs by providing the best solutions, both strategic and tactical.

My personal commitment is to assure that you will gain invaluable information and be enlightened with fresh and proven ideas or you get a complete refund. If you are not thoroughly convinced that the program is worth every penny of the modest investment you paid, just let me know by the end of the two days we have together and I'll promptly make arrangements to have a check sent or a credit made to your charge card.

Call us and I will do everything in our power to help you make this experience happen.  You have my personal commitment!  Email us at gcs@hthts.com if you have any questions, would like help with making your reservations, registrations, or just want to reach out and say hello.

Ivy Meadors

CEO, High Tech High Touch Solutions

Register before May 1st and save $200 off the standard rate for the conference packages:

• GCS Premium Full Conference Pass with two workshops (June 13-15) - BEST VALUE!

• Full Conference Pass with one workshop (June 13-15)

• Full Conference Pass (June 14-15) (Only $1095.00!)

You can save even more if you send at least 3 people from your company!  All registrations must be from the same organization, submitted and paid for at the same time.  The more people, the greater the discount.  For group pricing, please contact Christine Cameron, 425-398-9292 or Christine@hthts.com.

"Click now to view the conference program"

Top 12 Reasons to Attend 2006 5th Annual Government Customer Support Conference and Expo

1. Get certified in ITIL or Help Desk Management:  IT Service Management Essentials (the Foundation level ITIL certification) and Certified Help Desk Manager (CHDM).

2. Attend comprehensive pre-conference workshops where you actually apply what you are learning during the session.  Select from "High Performance Help Desk: Creating Valued Services" with Pete McGarahan, McGarahan and Associates and "Twenty Best Kept Secrets for Unlocking the Productivity of Your Call Center Workforce" with Penny Reynolds, The Call Center School or attend both.

3. Learn principles that will contribute to your success using the ITIL methodologies.

4. Take Aways – Every speaker is asked to provide a take-away that you can use immediately upon your return to the office. Whether the take-away is a template, white paper, actionable advice or a resource, these will directly impact how you do your job!

5. Get exposed to radical leadership techniques you can use immediately.  Our goal is to contribute to enhancing your current leadership skills.

6. Captain Geoffrey Abbott – Hear Coast Guard Captain Geoff Abbott present a keynote on how to lead during National disasters including Hurricanes Rita & Katrina.

7. Have the opportunity to tap into the brainpower of movers and shakers across industries in both the private and public sectors.

8. Hear practical, actionable information on strategy and execution with a visionary outlook into 2006 and beyond.

9. Get an exclusive opportunity to glimpse into today’s most successful customer support practices through various case studies from agencies who are doing it right!  Less of the same old thing and more fresh new ideas.

10. Explore current and future technology solutions.

11. We have something for everyone in Contact Centers, Help Desks and Service Portals.  The program is designed, and notations made, to ensure you will hear information that is meant for your unique needs.

12. Experience a conference like none before with personal attendee mentors to ensure you have a superior learning experience and meet all the right people while you are at the conference.

TIPS FROM THIS WEEK’S FEATURED SPEAKER: Brad Worthley, Brad Worthley International

Don’t miss a single copy of the weekly “GCS Previews”:  In each Preview we will feature a speaker and a vendor who will share valuable content to whet your appetite to attend one of the most significant Help Desk & Service Desk events ever.  Please pass these on to a friend.