GCS 2006 Previews

High Tech High Touch Solutions offers some of the most content-rich Help Desk / Service Desk  and Contact / Call Center conferences available.  Our goal is to revolutionize the service and support business by sharing a wealth of information on industry best practices through people, process, information, and technology.

The Conference for Establishing Advanced Federal, State and Local Government Contact Centers, Help Desks and Service Portals

Dear Colleagues and Friends,

Reading an advertisement for a conference should contain material that makes it worth your time to open and read. So each week, prior to the conference, we will send an GCS Preview notice that includes hints, tips, and resources shared by our weekly featured speaker and vendor sponsor.

Each GCS Preview will be placed on our website for viewing as a future resource for you.

This event promises to be spectacular and unique in many ways! It is dedicated to addressing your Help Desk, Contact Center, and Service Portal needs by providing the best solutions, both strategic and tactical.

If you can't join us this year, we hope you will find the information in our newsletters useful and contributes to your personal and professional development.

Please join us in San Antonio at GCS 2006.

Ivy Meadors
CEO, High Tech High Touch Solutions, Inc.
Conference Owner

Register before May 1st and save $200 off the standard rate for the conference packages:

• GCS Premium Full Conference Pass with two workshops (June 13-15) - BEST VALUE!

• Full Conference Pass with one workshop (June 13-15)

• Full Conference Pass (June 14-15) (Only $1095.00!)

You can save even more if you send at least 3 people from your company!  All registrations must be from the same organization, submitted and paid for at the same time.  The more people, the greater the discount.  For group pricing, please contact Christine Cameron, 425-398-9292 or Christine@hthts.com.

"Click now to view the conference program"

Top 12 Reasons to Attend 2006 5th Annual Government Customer Support Conference and Expo

1. Get certified in ITIL or Help Desk Management:  IT Service Management Essentials (the Foundation level ITIL certification) and Certified Help Desk Manager (CHDM).

2. Attend comprehensive pre-conference workshops where you actually apply what you are learning during the session.  Select from "High Performance Help Desk: Creating Valued Services" with Pete McGarahan, McGarahan and Associates and "Twenty Best Kept Secrets for Unlocking the Productivity of Your Call Center Workforce" with Penny Reynolds, The Call Center School or attend both.

3. Learn principles that will contribute to your success using the ITIL methodologies.

4. Take Aways – Every speaker is asked to provide a take-away that you can use immediately upon your return to the office. Whether the take-away is a template, white paper, actionable advice or a resource, these will directly impact how you do your job!

5. Get exposed to radical leadership techniques you can use immediately.  Our goal is to contribute to enhancing your current leadership skills.

6. Captain Geoffrey Abbott – Hear Coast Guard Captain Geoff Abbott present a keynote on how to lead during National disasters including Hurricanes Rita & Katrina.

7. Have the opportunity to tap into the brainpower of movers and shakers across industries in both the private and public sectors.

8. Hear practical, actionable information on strategy and execution with a visionary outlook into 2006 and beyond.

9. Get an exclusive opportunity to glimpse into today’s most successful customer support practices through various case studies from agencies who are doing it right!  Less of the same old thing and more fresh new ideas.

10. Explore current and future technology solutions.

11. We have something for everyone in Contact Centers, Help Desks and Service Portals.  The program is designed, and notations made, to ensure you will hear information that is meant for your unique needs.

12. Experience a conference like none before with personal attendee mentors to ensure you have a superior learning experience and meet all the right people while you are at the conference.

Don’t miss a single copy of the weekly “GCS Previews”:  In each Preview we will feature a speaker and a vendor who will share valuable content to whet your appetite to attend one of the most significant Help Desk & Service Desk events ever.  Please pass these on to a friend.