High Tech High Touch Solutions Resources

The Association of Support Professionals is a membership organization that represents support managers and other professionals in hundreds of software companies, large and small.

American Teleservices Association

The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion.

The ATA represents members' interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the tele-services industry in the public realm, and acting as the industry's information clearinghouse.

Call Centre Management Association

Established in 1994 to promote the profession of Call Centre Management, the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions. The CCMA is run on an unpaid, voluntary basis by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others.

There are over 500 CCMA members in the UK and our mission is to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses.

CRM Association

CRM Association represents the Customer Relationship Management (CRM) industry and all its' constituents as a purveyor of knowledge and information, training and education. We are an action-oriented association protecting and promoting the interests of CRM industry. The CRM Association provides our members with the tools and resources necessary to enrich and improve customer experience – be it the member’s direct customers or the customers of the members customers.

HDI

The world’s largest membership association for internal and external IT Service and Support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network.

VoIP Institute

The VoIP Institute is the first independent organization (not vendor-run) dedicated solely to the user experience. The purpose of the institute is to bring users together for sharing experiences, learning from each other, and advancing best practices.

MISCELLANEOUS ASSOCIATIONS (top)

National Speakers Association

The leading educational and networking organization for professional speakers! NSA is a national not-for-profit association with thousands of members across the United States. They have chapters in every major market and sister organizations across the globe.

Visitor Information

“Learn how to revolutionize your business by successfully turning your call centers, service desks, and help desks into strategic corporate assets, using proven success principles and tools.”

This list of resources is provided in the interest of sharing information with the contact center and help desk communities of practice.

Each category includes weblinks to a variety of different resources relative to the specific area of notation including software, white papers, articles, books, tapes and CDs/DVDs, consultants, professional services firms, and other similar resources that will contribute to your area of interest.

Our goal is to provide the most comprehensive list possible. There are many websites that provide lists of resources for our industry. Our list contains many of those listings, as well as non-traditional resources not listed in other websites.

We invite and encourage you to submit resources to include in this list that will help others in their service and support efforts. Simply email us at solutions4u@hthts.com to share your suggestions. We appreciate a link exchange and a short note included in your newsletter to market our site. We will provide the text.

Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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