February 26, 2019
Puget Sound Energy
355 110th Ave. NE
2:00 - 4:00 PM
Questions? Contact Ivy@hthts.com
REGISTER FOR NO COST EVENT
|Conflict Resolution Strategies: Managing Expectations
Corina Stretch, Puget Sound Energy
Our customers drive our business and add value to everything we do each day. Whether it is in a leadership to employee role or in dealing directly with external customers, the challenges we are often faced with is how to effectively communicate with people from diverse backgrounds, cultural differences, and aggressive attitudes.
In this 40-minute presentation, not only will you confirm your strengths, identify challenges, and gain a better understanding of personal triggers and behaviors, you'll walk away with key strategies that will help you manage expectations and resolve conflict.
Benefits of attending:
· Identify strengths and determine areas for growth
· Role play practice with real-life conflict examples
· Learn proven strategies and steps to manage conflict.
· Job Aid - Common Ground - Relating to the "other" person
· Proven steps and strategies to resolve conflict
Corina Stretch has worked at Puget Sound Energy for over 30 years. She has held many leadership positions including managing areas of the customer call center and supervising the work from home program. Corina has conducted numerous engaging workshops and presentations on Leadership, Customer Service, Diversity, and Personal Development. She is an accomplished and nationally recognized speaker by Toastmasters International and more recently was hired as a Training Consultant for PSE where she continues to spread her message regarding customer service and public communication.
You'll not want to miss this exhilarating session as you'll be armed with the tools and strategies required to improve your communication skills and be ready to tackle any conflict.
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SharePoint Case Study
Seanna Sams, DSHS
Hear how a company has begun to change their view of SharePoint from "leave it" to "love it," one project at a time. The culture within the company has been email and phone based.
SharePoint has been a document storage system with layers of folders and frustrating search results. The culture shift started with one small team who had a dream for a transparent, streamlined and automated process. They wanted to replace their existing group email and phone.
Their challenges included stakeholders in a different division as well as a separate company, a lack of knowledge about SharePoint, and uncertainty (mistrust) about a different use of the technology.
Join us as we share the evolution of this project and the expanded use of SharePoint across the company. There will also be an opportunity to try out the tool used for buy-in.
Benefits of Attending
· Learn the approach used to receive quick and confident stakeholders buy-in
· Discover the capabilities and tools utilized in SharePoint
· Bring your challenges and experiences for a Q&A opportunity
· Tool - Audience based flow
· Tips - Did you know SharePoint could ...
Seanna Sams has over 15 years of call center operations experience, including scheduling, training and knowledge management. She also has 8 year's experience in IT project implementations of multi-million dollar payment systems. Seanna lead readiness activities to guide staff and customers in their transitions needed to prepare for changes impacting their day-to-day work. Seanna has always been driven to find efficiencies. Now she is compelled to share the benefits of addressing the people side of change in order to decrease risk and increase adoption.
Seanna has become a SharePoint and Visio guru, utilizing these tools to communicate, streamline and automate, making a positive difference in her agency. Seanna is Certified Public Manager, Prosci certified, and will graduate with a BA in Organizational Leadership this fall.
|Speaker Mastery Boot Camp
(click for details)
|Coming in Spring 2019|
|CSSP Meeting being held with the IT Summit
DATE: April 24, 2019
TIME: 8 am- 4 pm
LOCATION: Bellevue Washington
(exact location to be announced shortly)
CSSP Networking Meeting with lunch from 12:00 - 1:00 PM
(Facilitated discussion led by Ivy Meadors)
REGISTER TODAY FOR NO COST MEETING
|Tony North and Ivy Meadors are on the executive board team to produce the 2019 IT Summit with co-founders, Wes Sherman, and Aaron Smith. Tony and Ivy are both speaking at the event too.
We are being provided lunch and a meeting room for the CSSP meeting to be held at the lunch hour. You are invited to attend the entire event, including break out sessions, keynotes and vendor booths - again, all at no cost.
Kevin Brennan, from the FBI will be one of the Keynotes on security. His material is always rich with unforgettable content. Bill Price from Driva Solutions will also be delivering a keynote speech. Many of you have heard Bill before and know you won't want to miss hearing his newest material.
Be sure to register in advance, even if you are not 100% sure you will be there. We want to make sure we order the right amount of food for everyone for the plated lunch - again at no cost.
REGISTER TO ATTEND